Account Manager

Job Description

Job Description

Job Description

Global Fleet Solutions (GFS) leads national fleet programs for top OEMs, including Hyundai Material Handling & Construction Equipment, Konecranes, and Carer Electric across the USA and Canada. We help enterprise customers modernize fleets, secure national pricing, and keep operations running with world-class service and parts support. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

The Account Manager owns the end-to-end customer experience, from purchase order through delivery and ongoing support. You ensure flawless execution of new equipment deliveries, lead Quarterly Business Reviews (QBRs), and drive after-market revenue growth across Parts, Service, and Operator Training. Using utilization and telematics data (Hyundai Hi-Mate/HMI), you surface insights that improve uptime, reduce cost of ownership, and inform future fleet planning. Success in this role is measured by on-time deliveries, QBR quality and consistency, PM compliance, site-level engagement, customer satisfaction, and profitable account growth.

Essential Duties & Responsibilities

As the Account Manager your key responsibilities will include:

Delivery & Customer Experience:

• Manage the full delivery cycle: coordinate asset arrival, track prep/PDI/delivery milestones, and resolve blockers
• Provide accurate delivery timelines and proactively update expectations when issues arise
• Serve as the single point of accountability for customer updates from order to delivery acceptance
• Facilitate CSM hand-off and ensure site readiness

Parts, Service & Training Revenue Growth:

• Identify Parts and Service opportunities such as consumables, wear items, repairs, and campaigns
• Drive PM adherence and warranty compliance in partnership with dealers and Service Ops

Site Engagement & Surveys:

• Conduct recurring site visits across assigned locations; assess environment, duty cycle, charging, and condition
• Document findings, complete site survey templates, and log actions/opportunities in CRM
• Collaborate with Service Ops, dealers, and the NAM on follow-ups and remediation plans

Quarterly Business Reviews (QBRs)

• Own the QBR process: gather data, build the deck, and co-present with the National Account Manager
• Report on utilization, uptime, PM compliance, cost-per-hour trends, open actions, and future fleet needs

Telematics & Utilization Analytics:

• Navigate Hyundai Hi-Mate (HMI) to extract operating hours, fault codes, alerts, and health indicators
• Build utilization and risk-based reports per account; identify units for PM adjustments, repairs, or replacement
• Translate insights into actionable quotes, service plans, or fleet refresh proposals

Cross-Functional & Dealer Coordination:

• Align weekly with Sales Ops, Service Ops, and dealers on delivery status, warranty items, and parts constraints
• Maintain one source of truth in CRM

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• 5+ years in account management, service operations, or fleet/materials handling (national or multi-site preferred)
• Strong project coordination and customer-facing communication skills
• Executive-ready presentation skills; comfortable with data and dashboards (Excel, PowerPoint, CRM, HMI)
• Proven success driving after-market revenue and influencing cross-functional teams without direct authority
• Valid driver’s license and ability to travel 25%

Benefits & Perks

Global Fleet Solutions is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life Insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Ongoing professional development opportunities

The base pay range for this role is: $70,000 to $100,000 annually depending on experience, plus bonus.

This is an onsite role based in Surrey, British Columbia.

Global Fleet Solutions would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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