Alfa Scan Medical Office Assistant

Job Description

<p>Role Overview </p><p>We are seeking a friendly, organized, and detail-oriented Medical Office Administrator to join our diagnostic imaging team. This role is the first point of contact for patients at our Ultrasound and X-Ray Clinic, ensuring an exceptional front-desk experience while maintaining efficient administrative support. The ideal candidate will be comfortable in a fast-paced medical environment, handling patient intake, appointment scheduling, and ensuring strict compliance with privacy regulations. </p><p>Why Join Us </p><p>Join a growing healthcare team where your leadership makes a real difference. Our culture is rooted in Compassion, Unity, Humanity, and Inclusion, and we're committed to supporting your growth with strong benefits, learning opportunities, and a welcoming, team-first atmosphere. </p><p>What You'll Do </p><ul><li> Greet patients warmly and professionally, creating a welcoming and calm environment. </li><li> Schedule, confirm, and reschedule appointments using clinic scheduling software. </li><li> Register new patients and update existing patient information accurately. </li><li> Answer phone calls and respond to patient inquiries with professionalism and empathy. </li><li> Verify health card or insurance information and ensure pre-authorization when required. </li><li> Prepare and maintain accurate patient records in the electronic medical system (EMR) </li><li> Coordinate with sonographers, radiologists, and referring physicians to streamline workflow. </li><li> Process uninsured billing payments. </li><li> Maintain cleanliness and organization of the reception and waiting areas. </li><li> Uphold strict confidentiality in accordance with PIPEDA privacy laws. </li><li> Assist with administrative tasks such as filing, faxing, scanning, and correspondence </li></ul><p>Quality & Compliance </p><ul><li> Keep everyone in the loop by sharing important updates with staff and doctors. </li><li> Help solve problems quickly and calmly when things don't go as planned. </li><li> Learn what each physician prefers and help make their day smoother. </li><li> Be a positive team player and support others whenever needed. </li></ul><p>Operational Excellence </p><ul><li> Follow clinic procedures and standards with care. </li><li> Keep patient records neat, accurate, and up to date. </li><li> Help with billing info, scanning, phone calls, faxes, and other admin tasks. </li><li> Stay on top of chart updates, lawyer requests, invoices, and reports. </li></ul><p>What You Bring </p><ul><li> Diploma or certificate in Medical Office Administration (or equivalent experience). </li><li> A minimum three (3) years of experience in an administrative role </li><li> Previous experience in a medical office, preferably in a diagnostic imaging setting. </li><li> Proficient in medical terminology, especially radiology/imaging terms. </li><li> Strong computer and data entry skills; experience with Velox EMR software preferred. </li><li> Exceptional interpersonal, verbal, and written communication skills. </li><li> Excellent attention to detail and time management skills </li><li> Ability to multitask and prioritize in a busy environment. </li><li> Professional appearance and demeanor. </li><li> Ability to work independently and as part of a team. </li><li> Ability to work from other clinic locations occasionally required </li></ul><p>Schedule & Work Environment: </p><ul><li> Clinic hours: Monday-Friday, 8:00am-5:00pm </li><li> Some weekend shifts may be required based on clinic needs. </li><li> Sitting and computer use for extended periods; occasional light lifting (e.g., files, supplies). </li></ul> <br /><br /><p><strong>Compensation details:</strong> 20-21.5 Hourly Wage</p><br><br><p>PIcc9f021728ef-2504</p>