Bilingual Customer Service Representative

Job Description

Start Date: January 19, 2026

Number of Positions: 8



Bilingual Customer Service Representative (Banking)



Dynamic bilingual role in the insurance industry supporting retirement services across Canada. Work in a hybrid model from Halifax with paid training, flexible hours, and potential for extension or full-time hire. Ideal for contact center professionals with strong communication skills in English and French.



What is in it for you:




• Hourly salary of $24.88.


• 12-month contract with the potential for permanent employment.


• Full-time position: 37.50 hours per week.


• Weekly rotating schedule to support customers across multiple time zones.


• Start times rotate within established hours of operation.


• On-site work on Tuesday and Wednesday.


• Remote work on Monday, Thursday, and Friday.


• Monday to Friday: 8:00 AM – 12:00 AM.


• Saturday and Sunday: 9:00 AM – 9:00 PM.



Responsibilities:




• Handle complex customer service requests accurately and efficiently at the first point of contact.


• Provide clear and comprehensive information on Canadian retirement and investment products.


• Support clients in completing forms and meeting policy-related requirements.


• Use multiple administrative systems to respond to requests according to service standards.


• Respond professionally to inquiries by phone and email.


• Identify recurring client concerns or issues and recommend process improvements.


• Propose solutions within established guidelines and initiate exceptions when needed.


• Ensure confidentiality and protect personal information.


• Stay up to date on products, policies, and procedures to deliver accurate service.


• Meet performance expectations in productivity, accuracy, and service excellence.


• Participate in team collaboration and contribute to a positive customer service culture.


• Process client transactions when required.



What you will need to succeed:




• High school diploma.


• 2+ years of experience in administrative work and customer service.


• Previous customer service experience in a contact center, retail environment, or service industry is considered an asset.


• Previous experience in a contact center is considered a strong asset.


• Technical support and troubleshooting experience is considered an asset.


• Bilingual in French and English to support clients in both languages.


• Customer service skills with a strong focus on client satisfaction and problem resolution.


• Ability to establish and maintain positive relationships with clients.


• Strong analytical and problem-solving skills.


• Great attention to detail and a high level of accuracy.


• Ability to manage multiple tasks and priorities in a fast-paced environment.


• Ability to work independently or as part of a team.


• Ability to adapt to changing client needs and evolving business processes.



Why Recruit Action?



Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.



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