Business system Analyst cum QA - Pharmacy

Job Description

Inclusion without Exception:

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS:

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, BS1 and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Role Description:

1. Requirements Gathering Analysis: Collaborate with internal stakeholders, pharmacists, and pharmacy teams to gather and document business requirements across diverse pharmacy-related systems and workflows.Conduct gap analysis and recommend enhancements to system features based on business and end-user needs.Translate business requirements into detailed functional and non-functional specifications for development teams.

2. Technical Domain Expertise: Serve as the Subject Matter Expert (SME) for Pharmacy Management Systems like Kroll PMS, Pharmacy Mobile Apps, IVR eFax, and OTC workflows.Work on SSPs (Solution Security Plans) and maintain technical documentation that guides end-to-end project development.Troubleshoot, analyze, and support technical issues related to pharmacy systems and suggest actionable solutions.

3. Stakeholder Collaboration: Partner with various stakeholders, including pharmacy managers, IT development teams, QA teams, project managers, and external vendors, to drive project success.Act as a liaison between business teams and technical teams to facilitate clear and concise communication.Align stakeholder needs with business goals while ensuring technical feasibility and project timelines.

4. Project Management:

Manage multiple projects simultaneously, ensuring deliverables are met on time and align with business priorities.Work within Agile or Waterfall methodologies to coordinate sprint planning, backlog grooming, and release schedules.Track project progress against key milestones and report updates to stakeholders consistently.

5. Solution Design and Implementation: Identify and design optimized pharmacy workflows and integrations for systems like pharmacy mobile apps, IVR eFax, and OTC automation.Ensure software solutions deliver seamless customer experiences and meet compliance standards applicable to the pharmacy industry.Support User Acceptance Testing (UAT) by preparing test cases, scenarios, scripts, and monitoring outcomes.

6. Continuous Improvement

Required Skill Set:

We are seeking an experienced and driven Business Analyst with a solid background in the pharmacy domain to join our team. The ideal candidate will possess expertise in Pharmacy Management Systems such as Kroll PMS, Pharmacy Mobile Apps, IVR eFax, and Over-The-Counter (OTC) solutions. This role requires exceptional technical knowledge, experience working across multiple projects, and collaborative skills to engage with various stakeholders and cross-functional teams.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.