Client Relations / Front Desk Reception

Job Description

Job Description

Job Description

Position Type: Full-Time (37.5 hours/week)
Schedule: Monday to Friday, 11:00 a.m. – 7:00 p.m.
Contract Term: February to May (with the possibility of extension based on workload)
Starting Wage: $19.05/hour
Location: 6-521 Nottinghill Rd, London, ON N6K 4L4
Start Date: February 24, 2026
Training Dates: Three sessions in February (TBD)

About the Role

We are seeking an enthusiastic, organized, and professional individual to join our team as an Entry-Level Client Relations / Front Desk Receptionist. This position is ideal for someone who is proactive, detail-oriented, and eager to learn. You will be the first point of contact for clients—both in person and over the phone—and will play a key role in supporting daily office operations.

Key Responsibilities

• Greet clients and visitors in a friendly and professional manner
• Answer incoming calls, take accurate messages, and direct inquiries as needed
• Take clear and thorough notes during client calls to ensure accurate information is passed to the appropriate team members
• Draft, edit, and send emails and other written correspondence
• Take dictation and prepare documents when required
• Collect payments and process transactions through a POS system
• Update and maintain client files and records (digital and physical)
• Use and manage filing systems efficiently
• Provide general administrative support to the office
• Assist with other tasks as assigned
• Prepare client tax packages as needed

Required Skills & Qualifications

• Strong verbal and written communication skills
• Proficiency using a CRM program
• Proficiency with Microsoft Excel, Word, and Outlook
• Ability to learn quickly and work independently with minimal supervision
• Strong organizational and multitasking abilities
• Comfortable handling client interactions with professionalism
• Ability to take accurate dictation and compose clear written communication
• Basic understanding of POS systems and payment handling
• Exceptional attention to detail and strong note-taking skills while on the phone
• Reliable, punctual, and dedicated to maintaining a welcoming environment
• Preferable: tax office knowledge or general income tax understanding
• Ability to thrive in a very high-paced environment

We are an established accounting firm that has been proudly serving the London, Ontario community for over 15 years. Our team supports small to medium-sized businesses, families, and students with a wide range of accounting, bookkeeping, and tax-related needs. We are committed to providing professional, reliable, and personalized service to every client we work with.

Company Description

We are an established accounting firm that has been proudly serving the London, Ontario community for over 15 years. Our team supports small to medium-sized businesses, families, and students with a wide range of accounting, bookkeeping, and tax-related needs. We are committed to providing professional, reliable, and personalized service to every client we work with.