Flight Centre - Assistant Location Manager & Network Support - Newmarket, ON

Job Description

Job No: 529407
Brand: Flight Centre Brand 1
Work Type: Full time
Location: Ontario, Canada
Categories: Sales and Customer Service, Leadership

At Flight Centre Travel Group (FCTG), our journey began in 1973 with a single double‑decker bus. Today we have grown into a global travel powerhouse with headquarters in Brisbane, Australia, and a dynamic presence in 23 countries. As one of the world’s largest travel retailers and corporate travel managers, we are a passionate family of adventurers dedicated to opening up the world for those who want to see it.

About the Role:

As the Assistant Location Manager & Network Support (ALMNS), you will partner with the Location Manager to elevate our Newmarket location. You will oversee a diverse team of travel consultants, drive network growth by managing business leads, expanding our portfolio, and ensuring exceptional service to our customers. Reporting directly to the Location Manager, you will help build a dynamic, high‑performing team while ensuring adherence to best practices and company policies.

Key Responsibilities:

• Drive daily motivation across the network to achieve sales targets, including monthly reviews of individual progress. Provide ongoing coaching and development to enhance consultant productivity and ensure leads are directed to the appropriate experts—matching the right inquiry with the right expert.


• Regularly review Customer Satisfaction Score (CSAT) and coach consultants on sales behaviors (including call listening and chat reviews), communicating customer experience expectations effectively across the network.


• Lead efforts to boost preferred product sales within the network, encouraging consultants to engage in ongoing product training and collaborating with preferred partners for community and customer events.


• Oversee adherence to One Best Way (OBW) systems and processes, ensuring the network follows proper financial procedures, including PCI compliance, financial standards, reconciliations, and banking practices.


• Create and host events that engage the local community, preferred suppliers, and consultants. Drive Google reviews and scores, and serve as a brand champion.

Experience & Qualifications:

• Previous FCTG leadership experience is an asset.


• Proven track record of developing a client base, achieving results, and developing people.


• Consistently achieves high individual sales results while maintaining an extensive customer base.


• Strong customer service focus, ensuring customers are the number one priority and the experience is exceptional.


• Exceptional communication skills, both oral and written.


• Ability to embrace Flight Centre systems and process changes.


• Proven history of preferred product strategy (e.g., Captain’s Package, insurance).

Work Perks! – What’s in it for you:

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.


• Reward & Recognition: Celebrate success at Buzz Nights and our annual Global Gathering.


• Use your smarts: Use quick thinking, expertise, and tenacity to always figure things out.


• Love for travel: A passion for travel drives our people.


• Personal connections: We value personal relationships.


• Diversity, Equity & Inclusion: Commitment to diversity and inclusion through initiatives and equitable practices.


• A career, not a job: Genuine opportunities for growth and evolution.


• We back our people all the way: Strong commitment to professional and personal development.


• Giving back: Corporate Social Responsibility program, environmental initiatives, and paid volunteer day.

Benefits Include:

• Generous paid time off policy


• Health & Wellness Programs and Employee Financial Wellness Services


• National/International Award Nights and Conferences


• Group benefits including extended health care, dental and vision, gender affirming care, fertility care


• Insurance including life, AD&D, critical illness, long term disability


• Employee Assistance Program


• RRSP/RPP with matching


• Tuition Reimbursement Program


• Employee Share Plan – Ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions


• Global career opportunities in a network of brands and businesses

Location: Newmarket, Canada

This posting reflects an active vacancy that we are currently seeking to fill.

Applications close: 16 Jan 2026 Eastern Standard Time

For this position, we anticipate offering an annual salary of $53,000 plus commission/incentive earnings based on achievable targets. On‑target earnings average range between $53,000 - $88,000. The annual salary range listed represents the total compensation package, excluding benefits.

We are committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.