Jr. IT Support Technician

Job Description

Amico is a leading, Canadian-owned and operated construction company specializing in large-scale infrastructure projects. With a strong track record in general contracting, civil engineering and road building, we deliver complex infrastructure solutions that shape the communities of Ontario. Our expertise spans major infrastructure projects, including highways, bridges, and critical public works that require meticulous planning, innovative engineering, and precise execution.

At Amico, we believe in fostering collaboration and empowering our team to tackle ambitious challenges head-on. By leveraging cutting-edge technology and proven project management practices, we consistently deliver high-quality infrastructure projects, regardless of their scale or complexity.

If you're ready to be part of a team that plays a pivotal role in Ontario's most impactful infrastructure developments, while gaining hands-on experience with industry-leading projects, we invite you to join us.

Position Overview

We are seeking a motivated Junior IT Support Technician to join our growing IT department. This is an excellent opportunity for someone who enjoys hands-on technical work, troubleshooting hardware and software, and supporting a diverse user base in a dynamic construction environment.

You'll work closely with our Senior IT Administrator, Network Engineer, and in-house Developers to ensure seamless operations across job sites, field offices, and corporate locations.

Key Responsibilities

• Provide Level 1 technical support for end users (Windows, Office 365, printers, mobile devices).
• Set up and maintain user accounts, workstations, laptops, and mobile phones through Intune and Azure AD.
• Assist with onboarding and offboarding employees, ensuring all access and assets are properly managed.
• Support jobsite connectivity including trailer setups, network switches, access points, and cameras.
• Maintain and document IT inventory, asset tags, and software licensing.
• Escalate complex issues to senior IT staff when needed.
• Help with software installations, updates, and patch management.
• Participate in hardware refreshes, imaging, and equipment upgrades.
• Provide friendly, customer-focused service to employees both on-site and remotely.

Qualifications

• 1-2 years of IT support experience (internship, co-op, or helpdesk role ideal).
• College diploma or certificate in Information Technology, Networking, or Computer Systems.
• Familiarity with: Microsoft 365, Intune, Azure AD, SharePoint; Windows 10/11 administration; Printers, scanners, and network devices; Basic networking (TCP/IP, DHCP, DNS)
• Excellent communication and troubleshooting skills.
• Valid Ontario driver's license (some travel to job sites required).
• Construction industry experience or interest is an asset.

What We Offer

• Competitive compensation and benefits package.
• Company-provided laptop, phone, and mileage reimbursement for site visits.
• Hands-on exposure to enterprise IT systems and in-house development projects.
• Ongoing professional training and mentorship from senior IT staff.
• Opportunity to grow into senior support, network, or cybersecurity roles.

At Amico, we are committed to providing an environment of mutual respect where equal opportunities are available to all applicants and teammates. Accommodation is available upon request for applicants throughout the recruitment and selection process.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Strictly no third party resumes accepted.