Operational Excellence Manager

Job Description

<p>Job Title:</p><p>Operations Leader</p><p>Job Description:</p>We are seeking a highly skilled and experienced Operations Leader to lead our daily sortation and dispatch operations. As a key member of our team, you will be responsible for managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.<p>Key Responsibilities:</p><ul><li>Oversee daily sortation and dispatch functions to ensure accurate, on-time shipment processing and final-mile delivery execution.</li><li>Provide leadership to sortation associates and delivery drivers, fostering a culture of safety, accountability, and operational excellence.</li><li>Conduct routine safety audits and ensure strict adherence to company policies, OSHA regulations, and transportation compliance standards.</li><li>Monitor labor utilization and performance metrics to achieve and exceed Parcels Per Hour (PPH), Cost Per Piece (CPP) and other key operational KPIs.</li><li>Analyze data to measure labor efficiency, identify opportunities for productivity improvements, and optimize workforce allocation.</li><li>Perform detailed sort analysis to identify bottlenecks, optimize sort flow, and improve overall throughput efficiency.</li><li>Optimize delivery route planning based on real-time volume data, fleet capacity, and historical performance trends.</li><li>Manage delivery tracking, proactively resolve service disruptions, and handle escalated customer inquiries with professionalism and urgency.</li><li>Oversee the resolution of return shipments, cancellations, and delivery exceptions to minimize service failures and improve customer satisfaction.</li></ul><p>Requirements:</p><ul><li>Bachelor's degree or diploma in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience.</li><li>Strong Understanding of Canadian Postal Code System to manually process shipments during power or system outages.</li><li>Forklift Licensed and Experience a requirement.</li><li>Strong leadership, organizational, and problem-solving skills, with proficiency in logistics software and reporting tools.</li><li>Knowledge of safety regulations and ability to manage cross-functional teams effectively.</li></ul>