Personal Banking Associate Trainee - Future Opportunities (Vaughan/Woodbridge)

Job Description

Personal Banking Associate Trainee - Future Opportunities (Vaughan/Woodbridge)

Join to apply for the Personal Banking Associate Trainee - Future Opportunities (Vaughan/Woodbridge) role at TD

$45,700.00 - $61,000.00 CAD

Location: Woodbridge, Ontario, Canada

Hours: 37.5

Sector: Services Banking

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Responsibilities

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions


• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters


• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking


• Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management


• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence


• Participate in the timely and accurate completion of business processes and procedures


• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics


• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Qualifications

• High School diploma and/or 1+ years of relevant experience


• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months


• Post‑Secondary or Undergraduate degree (in related field) preferred


• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet


• Knowledge of banking solutions and processes to advise customers


• A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills


• A dynamic, diligent, and effective influencer with can‑do attitude to exercise initiative and handle several tasks and changing priorities


• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

Additional Information

TD’s comprehensive compensation program includes base salary, variable pay, and key benefits such as health and wellness plans, retirement plans, paid leave, banking benefits, discounts, career development opportunities, and recognition programs.

TD is committed to supporting colleagues through continuous development, offering mentoring, training and career development conversations to help them reach their full potential.

We welcome individuals who are eager to help customers, expand their experience or coach and inspire colleagues. TD offers numerous career paths and is dedicated to supporting you in achieving your professional goals.

We are keen to assist candidates with necessary accommodations during the interview process. Please let us know if you require accessible meeting rooms, closed captioning, or any other accommodations.