Property Claims Leader - Field Adjusting

Job Description

Property Claims Leader - Field Adjusting

Our Property Claims team is looking for a Property Leader (Hybrid) to join their Field team. In this role, the Claims Leader will create an environment that empowers people to do their best work, build a stronger team by developing employee potential and identifying opportunities to improve system conditions for better customer service and financial performance.

This is a hybrid role requiring flexible working hours, including weekend and after‑hours work based on business needs such as catastrophe events.

What You'll Do

• Identify, assess and retain the best talent to strengthen our business.


• Support training, develop capability, and manage performance while helping employees with career aspirations.


• Have honest, constructive conversations, set clear direction, and give frequent feedback to improve performance.


• Lead positively through the implementation of change.


• Apply risk‑management controls proportionately.


• Ensure technical development of claims file handlers.


• Conduct ride‑along inspections with your team to develop technical acumen and superior scoping skills, and look for opportunities to improve the customer experience.

Operational & Performance Effectiveness

• Create an environment dedicated to exceptional customer outcomes and champion service improvement.


• Use data to understand performance, and initiate improvement activities through execution.


• Analyze customer demand to identify root causes of waste and failure.


• Be “in the work” to understand people’s capability and unit performance.


• Make decisions using data, observe the environment, and remove performance blockers.


• Participate in the quality‑assurance programme and ensure timely training.


• Understand and mitigate internal and external claims risks; meet compliance obligations.


• Take full responsibility for team results and understand the impact of key decisions.

Business & Financial Acumen

• Clearly articulate the link between purpose, strategy, commitment, and culture.


• Expertly understand the claims experience and technical strategic direction.


• Seek incremental improvements for customers daily.


• Understand financial elements to maintain strong performance.


• Maintain accuracy and integrity of financial data captured in Aviva systems.


• Identify and report suspected fraud or financial irregularities per procedures.

Innovation

• Identify opportunities to improve the customer journey, claims processes, and financial outcomes.


• Lead change initiatives for the team and business function.

What You'll Bring

• CIP or FCIP Industry designation.


• University Degree or College Diploma or equivalent property technical experience.


• 5+ years of claims/insurance industry experience with strong property knowledge.


• 2+ years of people‑leading experience.


• Experience with performance management and career development.


• Call‑Center / First Notice of Loss or catastrophic event experience.


• Technical competence in personal and commercial insurance.


• Excellent verbal and written communication.


• Proficiency in Excel, Word, PowerPoint, Outlook.


• Data‑driven insight for performance improvement.


• Sound decision making and problem‑solving skills.


• Prior experience sketching and scoping building damage.

What You'll Get

• Salary band $95,000 – $115,000, determined by experience, skills, and equity.


• Comprehensive rewards package: base compensation, annual bonus, retirement savings, share plan, health benefits, wellness, and volunteer opportunities.


• Hybrid flexible work model.


• Outstanding career‑development opportunities.


• Support for professional education.


• Competitive vacation with option to purchase 5 extra days per year.


• Employee‑driven diversity and inclusion programs.


• Corporate wellness programs for physical and mental health.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Sales and Management

Industries

• Insurance

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner to arrange an appropriate accommodation.

Aviva Canada may use AI tools to assist in the recruitment process to screen, assess or select applicants for a position.

This job advertisement is for an existing vacancy posted both internally and externally.