Service Technician

Job Description

Here at Mr&K a division of RT Holdings Inc (Right Time Heating and Air Conditioning) we strive to provide the best service and products to our customers, with a dedicated, highly skilled workforce that has a solid foundation built on mutual respect. At Right Time Heating and Air Conditioning, we have always valued our employees as our most important resource.

Our team is dynamic and enthusiastic, and we know you will enjoy working and growing with us!

M&K requires energetic, motivated and career-minded HVAC Service & Install Technicians to be responsible for performing onsite maintenance, service and installation to HVAC (heating, ventilation, and air conditioning) systems and equipment.

What Will You Do

As a M&K HVAC Technician become masters of their trade and always give customers the red carpet treatment advising them on potential services or treatments that work for them.

• Ensure customers heating, ventilation, and air‑condition equipment meets or exceeds the Technical Standards & Safety Authority’s codes and municipal building codes and standards.


• Follow all Energy Star maintenance service and installation processes and procedures.


• Educate customers on proper care and maintenance and promote all various HVAC options.


• Complete general and specific HVAC equipment inspections.


• Maintain a clean, fully stocked vehicle.


• Explain the benefits of newer highly efficient equipment to the customer.


• Promote products and services on every call.


• Must never sell the customer a repair they do not need.


• Provide a five‑star experience on every call or make it right before leaving the customers home.


• Feel comfortable requesting online reviews from customers.

Education/Experience/Skills

• A minimum of 3 years recent HVAC service or install experience with exposure to furnaces, central and ductless air conditioners, gas boilers, water heaters including tankless heaters.


• Must have demonstrated strong technical, customer service skills and company metrics in current and previous roles.


• Must have a Gas Technician II license.


• Valid Driver's License with a clean record.


• Comfortable working from heights and using a ladder.


• An accountable and responsible personality, delivering high customer satisfaction and has a positive, can‑do attitude.


• Ability to work efficiently and effectively within a team environment, completing the installation and commissioning of HVAC elements.


• Strong customer service skills.

Benefits

At M&K we expect a lot from our technicians. That's why we're committed to providing them with industry‑leading benefits and compensation that help them get better at their job, while providing for their families, which include:

• Competitive compensation


• Additional incentive earnings available


• Excellent benefits package


• Group RRSP


• Opportunity for growth


• Tool Allowance


• Uniforms provided

Does this sound like the job for you? If you have the qualifications above, we want to hear from you!

Please note that this position requires a Criminal Background Check be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.