Sr. Resolution Officer Journal Entries (1 year contract)

Job Description

<p>Job Description</p><p><b>What is the opportunity?</b></p><p>As an Sr. Resolution Officer you will lead a dynamic team and be responsible for the ownership of end-to-end problem resolution for Accounting Services activities and functions related to Journal Entry as a Service and Accounts Receivables.</p><p>To support our business partners this role also requires one week of evening Work from Home shifts a month and a rare Work from Home Saturday shift.</p><p><b>What will you do?</b></p><p>Flexing between processes based on volume, time of month and overall business requirements.</p><p>Execute processes in support of team to maintain targets as needed.</p><p>Serves as the key resource and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation.</p><p>Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.</p><p>What do you need to succeed?</p><p><b>Must-have</b></p><p>Business Degree in Accounting or Diploma in Accounting (with relevant work experience in accounting)</p><p>2 years of work experience in the field</p><p><b>Intermediate to Advanced skill in Microsoft Excel</b></p><p>Excellent organizational and multitasking skills and ability to prioritize activities to ensure timelines are met</p><p>General SOX, Enterprise General Ledger (GL) and accounting policy</p><p>Some knowledge of all Regulatory and Compliance rules, Internal Audit reviews</p><p>Nice-to-have</p><p>Experience in Oracle Peoplesoft for Journal Entry</p><p>Exposure to Lean Six Sigma (LSS) or process improvement</p><p><b>What’s in it for you?</b></p><p>We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.</p><p>A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation</p><p>Leaders who support your development through coaching and managing opportunities</p><p>Work in a dynamic, collaborative, progressive, and high-performing team</p><p>Opportunities to do challenging work</p><p>Flexible work / life balance options</p><p>LI-POST</p><p><b>Job Skills</b></p><p>Accounting Journal Entries, Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Employee Relationships, Operational Delivery, Process Improvements, Teamwork</p><p>Additional Job Details</p><p>Address :</p><p><u>120 WESTERN PKY :</u> BEDFORD</p><p><u>City :</u> Bedford</p><p><u>Country :</u> Canada</p><p><u>Work hours / week :</u> 37.5</p><p><u>Employment Type :</u> Full time</p><p>Platform :</p><p>TECHNOLOGY AND OPERATIONS</p><p><u>Job Type :</u> Regular</p><p><u>Pay Type :</u> Salaried</p><p><u>Posted Date :</u> 2025-06-17</p><p>Application Deadline :</p><p><b>2025-08-15</b></p><p><u>Note :</u> Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above</p><p><b>I nclusion and Equal Opportunity Employment</b></p><p>At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.</p><p><b>Join our Talent Community</b></p><p>Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.</p><p>Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .</p><p>J-18808-Ljbffr</p>
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