Supervisor

Job Description

<h3>Job Description</h3><p>Job Description<p><strong>JOB DESCRIPTION</strong><br /><p></p><p>As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.</p><p> </p><p>As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.</p><p> </p><p>Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Managing labour costs through effective floor management</li><li>Controlling food & paper costs using order guides</li><li>Ensuring that product launches and promotions are executed with perfection</li><li>Resolving Guest issues, as well as working with your team to minimize issues</li><li>Participate in the recruitment process</li><li>Training new Team Members</li><li>Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place</li><li>Coach & discipline Team Members as needed</li><li>Be a leader and always lead by example by following all Tim Hortons policies and procedures</li><li>Plan, organize, direct, control and evaluate daily operations</li><li>Foster a positive work environment through leadership and example</li></ul><p> </p><p><strong>Why Work for Us? We Offer:</strong></p><ul><li>Competitive salary</li><li>Health & Dental benefits</li><li>Comprehensive training</li><li>Incentive and recognition programs</li><li>Advancement opportunities</li><li>Community involvement</li></ul><p> </p><p><strong>Physical Demands:</strong></p><ul><li>Walking and standing for long periods of time</li><li>Able to lift and carry up to 20 kg / 45 lbs</li><li>Able to help as needed in receiving large deliveries up to twice a week</li><li>Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments</li><li>Ability to work under pressure in a high fast-paced environment adhering to tight deadlines</li></ul><p><br /></p><p><strong>Availability</strong>:</p><ul><li>Must be flexible as your work schedule may vary week to week based on business needs while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.</li></ul><p> </p><br><br><strong>REQUIREMENTS</strong><br /><ul><li>Education - Secondary (high) school graduation</li><li>Experience - Minimum 1-year experience in the quick-service restaurant industry</li><li>Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook</li><li>Clearview experience an asset</li><li>Excellent written and verbal communication</li><li>Strong leadership and interpersonal skills</li><li>Customer service mindset</li></ul><br><br><strong>ABOUT THE COMPANY</strong><br /><p></p><p><em>Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.</em></p><br /><p>By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.</p></p></p>